It’s important to us that every patient who has a procedure in one of our Healthcare Spaces has a positive experience. We work with healthcare providers and hospitals to ensure that we deliver the highest level of service and care. We value all feedback; it helps us to continuously improve.
Here is a snapshot of some of the patient feedback we have received.
“I wish to compliment and thank the team at the mobile (Q-bital unit) at the Leicester General hospital Endoscopy dept. today. My appointment was for 1pm and I was seen exactly on time. All was well explained, and the staff were extremely kind but also efficient and made what is an uncomfortable procedure as painless mentally and physically as possible. All levels of staff from the first nurse admitting me and doing the paperwork through the nurse Isabella holding my hand and taking my mind off.”
“I must congratulate every staff member I encountered. They were pleasant, helpful, and put me at ease. The procedure was quick and painless. The facility was clean and welcoming.”
“All the staff were amazing. John who put my canula in was fab, kept me calm and talked to me which really helped. I was so petrified about going for the procedures, but it wasn’t as bad as I thought, and the staff really helped to calm me down and reassure me.”
“Thanks for providing a healthy environment and clean facility which is a must for primary care.”
“All staff very courteous and helpful, a not very pleasant procedure made a lot less unpleasant. A very professional unit.”
“Very safe, comfortable environment, staff couldn’t have been more helpful and put you at ease from start to finish and explain everything so well.”
"The whole colonoscopy process isn’t pleasant, but my experience was excellent. The friendly and professional nurses and the skilful and reassuring doctors/technicians made my appointment a breeze. Thank you.”
“Staff were very professional in their duty and also in putting me at ease prior to, during and after my procedure.”
Client feedback is extremely important to us. We feel very proud when we receive positive feedback from our clients such as the examples below.
Our staff and facilitators are highly knowledgeable
“We had support from a clinical member of staff who was very knowledgeable and experienced. They had solutions to all our queries and the facilitator was excellent.”
Operations, Core refurbishment.
“If you have a poor clinical advisor, you will not get the best performance out of the unit and the staff – they must go hand in hand. The clinical advisor we had was a real selling point for Q-bital. It made the whole process so much smoother”.
Operations, Core refurbishment.
Our reputation and our ability to align with key client requirements
“There are a few players with operating rooms on wheels…. there are not many in the Q-bital space which are flexible enough to crane into a car park somewhere.”
Consultant, Core additional capacity.
“Q-bital is completely different to anything else on the market, it is a plug-in ready-made room.”
Procurement, Core additional capacity.
The quality and breadth of our services have been identified as key strengths by our clients
“From our organisations point of view with rooms, the standard was very good. The infrastructure was good, and the units were up to standard – we had no complaints.”
Operations, Core additional capacity.
“They are a high-quality solution; it is lovely, and it does what it says on the tin and has the facilities I require.”
Operations, Endoscopy refurbishment.
Clients appreciate our reliability and commitment to delivery
“Q-bital had a strong support team behind delivery and implementation.”
Procurement, Core refurbishment.